Manager, Third Party Logistics

Description:

The Third Party Logistics Manager will be responsible for ensuring end-to-end operations at our Burlington Distribution Center. Incumbent will work closely with both internal (CSR, Sales, Planning, Logistics, Quality) and external (LSP, Warehouse team – UPS) stakeholders.

Responsibilities:

• Oversight of all Sun Pharma 3PL activities (inbound & outbound) for CA market
• Maintain complete oversight of UPS operations and work closely on a daily basis with UPS team to ensure seamless/timely receipt and dispatches of finished good
• Manages SAP/WMS Processes and Data Controls
• Track shipment delays and improve delivery accuracy
• Work with Warehouse team on reducing shipment errors and putting necessary CAPA’s in place. Work with CSR and UPS to minimize returns, damages and improve overall shipping accuracy
• Work closely with CSR on timely DO execution and provide necessary updates on shipment status
• Improve DC efficiency and provide ideas to reduce operations cost
• Provide directions to warehouse and logistics team resulting in overall improvement of shipping accuracy
• Drive adoption of new tools and equipment to improve DC operations
• Work closely with logistics and warehouse service providers and negotiate scope of work and deliverables
• Maintains SOP’s with current and proposed new processes
• Coordinates with other departments to facilitate efficient warehouse operations. (i.e. warehouse urgent requests)
• Completes necessary Activity/KPI Reports for Management
• Coordinate all reverse logistics activities – product returns tracking and destruction
• Manage all damages reporting from UPS and work with internal insurance team for claim reimbursement.
• Track all internal damages and expired products, create MDN for approvals and ensure destruction is carried according to Sunpharma policy
• Attends regular and called meetings as required.
• Performs other duties and assignments as directed by management.
• Strong leadership and team management skills, with a track record of effectively leading cross-functional teams.
• Strong problem-solving and decision-making capabilities, with the ability to navigate complex challenges.
• Industry Awareness: Stay current with industry trends, emerging therapies, and advancements in clinical trial methodologies.
• Interpersonal Skills: Collaborative and able to build strong relationships with internal teams and external partners.
• Contributes to a team culture that promotes continuous improvement, ownership, professional growth, and inclusion.

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day.

Required Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field
• 8–10 years of warehouse and operations management experience
• Pharmaceutical industry experience (strongly preferred)
• Direct experience managing inventory, either in-house warehousing or via third-party logistics providers (3PL)
• Must have strong working knowledge of SAP
• Hands-on experience with ERP systems and Warehouse Management Systems (WMS)
• Solid understanding of GWP (Good Wholesaling Practices) and GDP (Good Distribution Practices)
• Demonstrated leadership and people management experience
• Strong analytical and problem-solving skills, with the ability to interpret operational data
• Excellent cross-functional collaboration and communication skills
• High level of attention to detail, with a proactive and solution-oriented mindset
• Advanced computer skills, including Microsoft Word and Excel

Preferred Qualifications

• Certification in Logistics, Supply Chain, or Operations Management
• Experience managing logistics and transportation operations within a regulated environment
• Prior experience leading continuous improvement or operational excellence initiatives

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $84,000 to $102,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company does not use artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives:   Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.  Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun.  No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.