Senior Manager - Commercial Field Training

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Job purpose

The incumbent will primarily be responsible for the successful development, delivery and management of customized training programs supporting Sun Pharma Canada’s Innovative Medicines portfolio. The candidate is an integral component of training objectives, expectations, program development and execution in Canada.

Duties and responsibilities

The Senior Manager – Commercial Field Training, Canada is responsible for planning and executing training requirements supporting Sun Pharma Canada’s Innovative Medicines portfolio, including required training tracked through the learning and development platform, role-based corporate curriculum and compliance training.

This individual must have a passion for adult training, and collaborating with a high-performance team that delivers exceptional results. This individual should be focused on making innovative contributions to the organization, have a positive outlook on change, and be adaptable to a dynamic environment without losing focus on business goals.

This includes having the ability for:

1. Learning Strategy, Instructional Design & Content Development

• Design, develop and implement training programs supporting Sun Pharma Canada’s Innovative Medicines portfolio, including launch, new-hire, ongoing development and follow-up training.
• Apply sound instructional design principles to create curricula, learning experiences, workshops, assessments, home-study materials and training resources.
• Create and maintain training plans that define learning goals, strategies, tactics, timelines and measures of success.
• Learn new product, disease-state, clinical and market-access content and translate complex information into effective, timely learning experiences.

2. Facilitation, Coaching & Learner Development

• Facilitate new-hire training, national sales meetings, POA meetings, virtual events, workshops and other organizational programs with expert-level facilitation and presentation skills.
• Manage classroom and virtual learning environments to ensure participants achieve learning objectives.
• Coach sales representatives during training programs and field visits, providing feedback on product knowledge, selling skills and application of learning.
• Evaluate participant competency and partner with sales management on development plans and ongoing coaching needs.

3. Training Effectiveness & Continuous Improvement

• Conduct ongoing training needs analyses through field visits, stakeholder input, business performance insights and learner feedback.
• Oversee implementation of training programs to ensure execution, knowledge transfer and skill development.
• Partner with the Senior Director, Head of Commercial Learning & Development and commercial leadership to establish metrics that assess training effectiveness, identify gaps and determine next steps.
• Leverage Sun Pharma systems, including the LMS, to deliver, track and continuously improve training solutions.

4. Cross-Functional Partnership & Business Alignment

• Partner with field sales management, Marketing, Medical Affairs, Compliance, Sales Operations and other stakeholders to align training with business priorities.
• Support Commercial and Medical Affairs leadership with training materials, workshops and facilitation for national sales, POA and other business meetings.
• Work across organizational boundaries with internal and external partners, influencing and building consensus to achieve results.
• Collaborate as a member of the broader North American Learning & Development team, sharing best practices and supporting cross-market initiatives as appropriate.

5. Project, Budget & Program Management

• Manage training projects from planning through execution, ensuring deliverables are completed on time, within approved budget and in alignment with business requirements.
• Manage the training budget and curriculum associated with pre-launch, launch and post-launch needs for the Innovative Medicines portfolio.
• Coordinate multiple priorities, stakeholders, timelines and deliverables while maintaining quality and business focus.

6. Canadian Compliance & Industry Leadership

• Maintain strong knowledge of the Code of Conduct in Canada and Innovative Medicines Canada (IMC) rules and regulations applicable to the pharmaceutical industry.
• Ensure training programs and materials are developed and delivered in alignment with applicable Canadian compliance requirements.
• Represent Sun Pharma Canada, as appropriate, at IMC and other industry meetings related to training, development and guidance committees.

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• Bilingual in French is an asset
• Minimum of 6+ years of pharmaceutical/biotech/medical commercial training experience
• 3+ Years In House Training Experience 
• 3+ Years of sales/business to business experience
• Experience delivering training to a variety of audiences in a corporate setting
• Reimbursement and clinical expertise desired, as well as a strong understanding of Specialty Pharmacy preferred
• Certification in Instructional Design Preferred

Working conditions

• Hybrid role required three (3) days in office per week
• Approximately 30% travel required.

Physical requirements

• Hybrid role

Direct reports

NA

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $117,500 to $143,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company uses artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives:   Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.  Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun.  No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.