Senior Manager, CRM-IT

Sun Pharma is the world’s fourth largest specialty generics company with presence in Specialty, Generics and Consumer Healthcare products. Supported by more than 40 manufacturing facilities, we provide high-quality medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Over the last two decades, Sun Pharma has established itself as a leading player in the generics market in the U.S., and we are rapidly ramping up our presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology. 

Job Summary:
Sun is seeking a senior manager within its Commercial IT group based out in Princeton, NJ. This role will report into the Director, Commercial IT.
Commercial IT group is an enabling as well as strategic function responsible for leading and supporting IT related activities for various Brand business units in North America. We are seeking a highly qualified individual for this position in our group. Candidate must have a strong background in the stated areas and a desire to work collaboratively across different functional areas.
Commercial IT at Sun Pharma is specifically responsible for
•    Strategy and enablement of overall Data Management & Business Intelligence, Customer Relationship Mgmt. and Sales Force Effectiveness
•    Technical ownership and management of Commercial Master Data Mgmt., Web & Analytics Platforms, Campaign Mgmt. platform and Digital Assets Mgmt., etc.
•    Leading adoption of AI, Machine learning and emerging Tech in Commercial business
•    Partnering with Marketing, Medical Affairs, Market Access and Operations functions, and provide oversight in Technical aspects and implementations
•    Work collaboratively with Global IT team
Success depends on the integrity, knowledge, imagination, creativity, skill, diversity and teamwork of the people in the group. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of this team, you will collaborate with talented and dedicated colleagues across Information Technology team while developing and expanding your career.

Responsibilities:
•    Be the technical SME and owner of CRM platform for the Commercial Organization
•    Provide technical oversight for systems like Veeva Vault PromoMats, Vault Digital Assets Mgmt., Marketo Campaign Mgmt., etc.
•    Help execute strategy for new technologies for optimal customer relationship management processes. Partner with business teams for seamless technology adoption
•    Administer and Configure IQVIA OCE CRM projects. Enhance/maintain ‘data quality’ in CRM, and monitor DCR as well as HCP Record Validation processes
•    Enhance Approved Email and Rep Triggered Email features in CRM platform and enhance integration with Veeva Vault
•    Manage large projects independently and work with offshore development and operations teams

Qualifications:
•    Bachelor’s degree in Technical or Quantitative field required
•    At least 5-7 years’ hands-on experience in Salesforce / Veeva /OCE platforms on configuration and customization with understanding of emerging technologies such as AI, machine learning, and data analytics to enhance CRM capabilities
•    At least 5 years’ experience leading technical aspects of projects and delivering applications for Sales & Marketing teams is required
•    Ability to develop and help implement strategic plans for integrating emerging Tech into the CRM for improved customer engagement, streamline processes, and drive business growth
•    Understanding of concepts related to Master Data Management and Data Warehousing is required
•    Certification in Salesforce Administration is preferred
•    Understanding of regulatory and compliance requirements
•    Strong understanding of end-to-end software development process, and system development lifecycle is required
•    Strong communication and interpersonal skills, and ability to enhance IT – Business partnership required
•    Project Management certification (PMP or Agile methodologies) is desired

The presently-anticipated base compensation pay range for this position is $115,500 to $141,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.
The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.