Coordinator, Quality Assurance (Licensing & Complaints)

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Reaching People. Touching Lives.

Job purpose

Coordinator, QA (Licensing and Complaints) is responsible for ensuring ongoing compliance with Good Manufacturing Practices (GMP) and regulatory and company requirements This position is responsible for the management and co-ordination of all activities associated with Site Licensing including DEL and NHP licences. This position will also support handling of product quality complaints and recall management.

Duties and responsibilities

• Support updates to Drug Establishment Licence (DEL), Natural Health Product (NHP) licences, and Table A.
• Support the collection and maintenance of GMP evidence for Foreign Buildings.
• Assist in the management of product quality complaints, including logging complaints, gathering relevant information, and issuing final reports.
• Review and assess complaints and potentially defective products according to Sun Pharma Canada Inc. procedures and quality risk management principles.
• Follow up with customers to obtain complaint samples or additional information required for investigations.
• Notify Site Leadership Team of complaints that may require a field alert or recall assessment.
• Support investigations by documenting findings, identifying root causes and implementing Corrective and Preventive Actions (CAPA's).
• Assist in recall management activities in accordance with regulatory requirements.
• Coordinate with cross-functional teams and Subject Matter Experts (SMEs).
• Support trending of complaint data and preparation of metrics.
• Author, review and maintain Standard Operating Procedures (SOPs).
• Initiate, and follow through with actions required to close Change Controls.
• Participate in internal, customer and regulatory audits.
• Support the Product Inquiry Process.
• Perform other duties as assigned.

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• Bachelor's Degree in Science, or related discipline
• 3-5 Years' experience in a Quality Assurance, Quality Control or Manufacturing experience role within the pharmaceutical Industry preferably in handling investigations
• Good working knowledge of pharmaceutical Quality Systems
• Experience in coordinating team activities
• Experience in dealing directly with Regulatory Agency officials (Health Canada and FDA)
• Sound knowledge and application of Health Canada and FDA regulations

• Strong focus on flexibility, ability to multi-task, attention to detail, excellent organizational skills, good follow-up, excellent communication and writing skills
• Experience in Quality electronic systems such as Trackwise, Learning Management System (LMS) and SAP is an asset

Working conditions

• Non-routine and complex problems
• Dealing interdepartmentally/across sites to attempt to obtain facts in a rapidly changing atmosphere
• Ability to work under stressful conditions and prioritize workload
• Numerous and varied responsibilities demanding attention and detail

Physical requirements

• Office based role
• Regular hours are 9:00am to 5:00pm, with extended hours as required to resolve urgent issues

Direct reports

N/A

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $56,500 to $71,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company uses artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives:   Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting.  Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun.  No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.