Key Account Manager, Specialty Sales (British Columbia/Alberta/Saskatchewan/Manitoba)

Job purpose

The role of the Key Account Manager is to maximize the sales and profit potential of the specialty portfolio in a defined territory. This will be achieved through the coordination of internal and external stakeholders to ensure Taro/Sun specialty products are top of mind with key decision makers and patients across the patient journey and buying process. 

Duties and responsibilities

• Achieves / exceeds annual net sales targets in a defined territory of British Columbia to Manitoba
• Maximize current portfolio sales and profitability
• Develop and implement cross functional business plans for the territory
• Conduct regular business reviews analyzing product performance against key metrics while providing key recommendations for accelerating growth
• Position Taro/Sun as a key competitor in the specialty space
• Identify key opportunities and potential partnerships to grow the specialty portfolio
• Establish and maintain business relationships with key stakeholders, including drug access navigators, professional and patient associations, nurses, patient support program coordinators, hospitals and specialty pharmacy
• Develop key advocates and KOLs for peer to peer selling opportunities
• Assist with removing barriers to access by working collaboratively with cross functional colleagues where appropriate
• Profile customers and segment migration in CRM
• Accurate and timely reporting of customer and business records through CRM system using agreed upon performance metrics
• Demonstrated ability to manage accounts in both a virtual setting while maintaining engagement through in person and digital channels
• Work with Business Development and Marketing to identify potential pipeline opportunities
• Identify best practices and value-added opportunities; build/enhance selling processes and procedures
• Organize local and regional educational opportunities including OLAs, symposia and conferences
• Manage territory expenses appropriately and within budget

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• College/University degree
• 5 years of Key Account experience
• Specialty experience a significant asset
• 5 years + Hospital pharmacy sales experience
• Product focus on specialty therapeutic areas that include orals, biologics, and injectables; biosimilars an asset
• Oncology experience preferred
• Knowledge of regulatory, health authority, provincial cancer agency guidelines and policies in a given province
• Ability to identify customer needs, competition within highly regulated environment
• Solving customer service issues and territory challenges with a positive solution -based approach
• Creativity in differentiating Taro/Sun from competitors
• Manage account profitability

Working conditions

• Generally good working conditions
• Travel as required

Physical requirements

Field based

Direct reports

NA

Territories Covered

British Columbia/Alberta/Saskatchewan/Manitoba

Job Base Location

British Columbia/Alberta