Manager, AR & Credit

The Manager, AR and Credit for Alchemee (previously The Proactiv Company) will be responsible for handling and overseeing all aspects of AR including invoicing, payments, deductions, collections, assigning credit terms, and assisting in month-end closing. This position will ensure accuracy and efficiency throughout the accounts receivable process to achieve the company’s goals for B2B and direct to consumer accounts.

Duties and responsibilities

• Determine customer methods of payments; posting customer remittances; creating, investigating and solving various customer deductions; maintaining the accuracy of the accounts receivable subledger to the general ledger, and monthly reporting. Other responsibilities include remediating slow paying customers; calculating and analyzing DSO; reconciling accounts with customers; processing monthly customer statements and proper escheatment to authorities. Achieve improvement in slow pays, and unearned discount.
• Provide management with timely reviews of accounts receivable and KPI status and progress in its various programs and activities.
• Actively participate in Credit Committee. Presents agenda of concerning accounts and issues to the Credit Committee. Provides input into the calculation of allowances for doubtful accounts. Reviews whether the criterions of writing off bad debts are met.
• Prepare, monitor and track invoicing for sales to assigned Distributors, Retailers; contact customers and work with as necessary to effect payment and resolve outstanding issues.
• Review aging reports, determine collection and deduction resolution priorities, contact delinquent customers to secure payment, enter collection notes, investigate and determine resolution on customer deductions and either collect unauthorized deductions or prepare credit, as appropriate
• Communicate problems/opportunities in a timely manner as they relate to customer’s payment and/or pending orders with customer’s A/P and procurement departments, field sales/management, customer service and credit management as appropriate
• Ensure payments and deductions are properly applied.
• Set up new customers, review credit, and resolve claims, short-pays, and chargebacks on assigned accounts.
• Support quarterly/annual audit
• Supervise credit card/PayPal/apple pay/google pay system and reconcile payments received with Order processing system
• Actively involved in dunning/collection process and update SAP
• Co-ordinate with retail team and prepare/monitor trade spend accruals
• Prepare bad debt allowance for both retail and Direct to Customer receivables
• Co-ordinate with KIBO/Internal IT team
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in accounting, finance or related field required
• Five (5) years or more experience in consumer industry dealing with direct-to-consumer and retail customers, including big box retail, collections initiatives preferred
• Five (5) years or more experience with all aspects of Accounts Receivable and Credit matters and issues including cash application, ACH-EFT experience, deduction resolution and analytical reporting.
• Knowledge of SAP and Business Objects systems preferred
• Ability to lead and interact well with others to accomplish goals in an efficient manner.
• Strong organizational, analytical, research, problem-solving, and reconciliation skills.
• Excellent interpersonal and communication skills with the ability to resolve disputes and conflicts quickly and effectively.
• Commitment to providing excellent customer service.
• Knowledge of macros and credit card chargebacks for direct-to-consumer sales
• Ability to multi-task, organize, and prioritize work
• Proficiency in Microsoft Office, including Excel pivot tables

The presently-anticipated base compensation pay range for this position is $89,500 to $109,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.