Order Management Representative

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Reaching People. Touching Lives.

Job Summary: 

In conjunction with department leadership coordinate order management across major trade channels (Chains, Wholesales, Distributor, Mass Merchandisers) for Generic Rx sales.

Responsibilities:

• Monitor daily order flow and sales activity, ensuring the distribution center is informed of changes in ordering patterns to support operational readiness.
• Proactively plan and coordinate efficient shipment of customer orders, including holiday demand, strategic product launches, backorder releases, and expedited (e.g., air) shipments, while accounting for daily, monthly, quarterly, and annual fluctuations.
• Respond to and resolve a variety of inquiries, including order status, product availability, and inventory concerns, collaborating with Customer Service Representatives, Product Marketing, and distribution center teams.
• Analyze order flow, identify issues, and implement effective solutions to optimize fulfillment and prevent disruptions.
• Review and validate multiple daily reports to ensure order accuracy, system integrity, and timely shipment from distribution centers, minimizing service-level penalties and preventing customer stockouts.
• Manage backorders across all accounts, including preparing and reviewing weekly backorder reports, and partnering with Customer Service to expedite fulfillment and mitigate supply risks.
• Collaborate closely with logistics and warehouse teams to monitor order execution, inventory levels, and shipment priorities.
• Analyze sales data and trends using SAP to support order management decisions and provide guidance to Customer Service teams.
• Generate, validate, and distribute both scheduled and ad hoc reports to support business operations and decision-making.
• Participate in special projects and perform additional responsibilities as assigned to support department objectives.

Education & Qualifications:

• College degree preferred.
• A minimum of two years customer service experience in a “non-call center” environment is a must (pharmaceuticals strongly preferred).
• Excellent verbal and written communication skills. 
• Detail oriented with good time management skills
• Strong computer skills including: Intermediate or better Excel skills and SAP experience preferred
• Positive Customer Service attitude with a pleasant and professional manner.
• Effective communication and listening skills.