Customer Service Representative
Hawthorne, New York
- Full Time
- Level: Entry
- Travel: Frequent
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Overview
You’re someone who wants to help others – creating powerful connections with customers and building successful relationships that are based on trust and honesty. Working hand in hand with a collaborative team, you’re purpose-driven, and take pride in the impact of our medicines and the strength of our pipeline. You’ll reach your goals with unwavering ethics and then reach for what’s next. Join a workplace that fuels your growth and success. When can you start?
Success Profile
What makes a great Customer Service Representative at Sun Pharma? Take a look and see how you match up.
- Collaborative
- Compassionate
- Independent
- Inventive
- Team player
- Thoughtful
Our Culture
We believe that who you are is more important than what you do. No matter your role, everyone is responsible for being a leader – showing kindness to others, exuding a positive attitude, and setting the right example. This is the Sun Pharma way of life. And we can’t wait for you to be a part of it.
Benefits
We’re in your corner – in so many different ways. Sun Pharma wants you to have the benefits, support, and rewards of a job well done.
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Career Growth
Get support for your career growth and development.
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Benefits Programs
Discover comprehensive benefits to support the health and wellness of you and your family.
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Time Off
Enjoy paid time off and leave-of-absence options.
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Compensation
Earn competitive compensation with incentive programs that reward our shared success.
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Working Conditions
Work confidently in the safe, clean, and regulated work environment that we foster.
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Team Environment
Collaborate in a workplace that’s rooted in our values and encourages cross-team engagement.
Customer Service Representative
Hawthorne, New YorkGENERAL SUMMARY
Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions based in the Hawthorne, NY location.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.
- Handle many types of inquiries including sales order tracking, in stock questions, as well as handling calls from industry professionals & consumers regarding product related questions and concerns. Analyze situations, investigate problems & determine solutions.
- Review multiple reports daily to insure orders are in system accurately, and ship from distribution center in a timely manner to avoid service level penalties and customer out of stock situations.
- Manage backorders for all accounts, including weekly backorder report for each customer, and expedite shipments where necessary to avoid failure to supply penalties.
- Review and analyze customer scorecards and service levels monthly, to identify and resolve any issues that may be negatively affecting our service levels and to avoid penalties.
- Liaison between customer and Accounts Receivable as well as Pricing and Contracts for any pricing and deduction related issues.
- Interact daily with logistics and warehouse regarding customer orders and inventory levels.
- Monitor sales and create sales reports using SAP to look for trends and support field sales customer visits.
- Run weekly reports on orders placed for all top customers.
- Navigate customer website portals for customer sales, scorecards, and deduction issues.
- Work with Regulatory and Quality Assurance on customer requirements.
OTHER DUTIES AND RESPONSIBILITIES
- Project work as assigned.
KNOWLEDGE, SKILLS/ABILITIES & EXPERIENCE TO DO THE JOB:
- Some college preferred.
- A minimum of one to two years customer service experience in a “non-call center” environment is a must (pharmaceuticals or chemicals experience, preferred).
- Excellent verbal and written communication skills.
- Detail oriented with good time management skills
- Strong computer skills including: Excel skills and SAP experience preferred
- Positive Customer Service attitude with a pleasant and professional phone manner.
- Effective communication and listening skills.
WORKING CONDITIONS:
- Forty-hour standard workweek with occasional overtime, as required.
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About Us Learn more -
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